Refund Policy

Refund Policy

Last Updated: August 24, 2026

At Solven, we want you to feel confident when shopping with us. This Refund Policy explains when a refund may be available and how refund requests are handled.

1. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests should generally be submitted within 12 hours of purchase. Once an order has entered fulfillment or has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved, the applicable amount will be refunded to the original payment method.

2. Eligible Refunds

A refund may be available in situations including:

  • The product arrives damaged;
  • The product is defective;
  • The wrong item was delivered;
  • The item received is materially different from the item ordered;
  • An eligible returned item has been received and approved;
  • Solven is unable to fulfill an accepted order.

Each request will be reviewed according to the circumstances of the order and applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us investigate the issue, we may request:

  • Your order number;
  • A description of the problem;
  • Clear photographs of the product;
  • Photographs of the packaging when relevant.

After reviewing your request, Solven may offer a replacement, exchange, or refund depending on the circumstances.

4. Refunds After an Approved Return

If your return has been approved, please follow the return instructions provided by our customer support team.

Once the returned product has been received and reviewed, an approved refund will generally be issued to the original payment method within 5–10 business days.

The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

5. Shipping Charges

Unless otherwise required by applicable law, original shipping charges may not be refundable.

Shipping costs may be eligible for reimbursement when:

  • We sent the wrong product;
  • The product arrived damaged or defective;
  • The issue resulted from an error on our part;
  • Applicable law requires the shipping cost to be refunded.

6. Refund Limitations

A refund may not be available where permitted by law if the product:

  • Has been damaged through misuse;
  • Shows signs of improper handling or avoidable wear;
  • Is returned after the applicable return period;
  • Is missing essential components or accessories;
  • Does not meet the applicable return requirements.

Nothing in this section is intended to restrict consumer rights that cannot legally be excluded.

7. Products We Cannot Fulfill

If Solven is unable to fulfill an accepted order because a product becomes unavailable, we may cancel the affected order and issue a refund for the amount paid.

8. Duplicate Charges

If you believe you have been charged more than once for the same order, please contact us promptly.

We will investigate the transaction and, when necessary, work with the relevant payment provider to resolve the duplicate charge.

9. Payment Disputes

If you experience an issue with your order, we encourage you to contact Solven before initiating a chargeback or payment dispute.

Our support team will review the situation and make reasonable efforts to reach an appropriate resolution.

10. Contact Us

For refund requests or questions about this policy, please contact:

Email: support@solven.com

Please include your order number and a brief explanation of the issue so we can assist you efficiently.

Solven

We appreciate your business and are committed to handling refund requests fairly and transparently.