Shipping Policy

Last Updated: August 24, 2026

At Solven, we aim to make the delivery process clear and convenient. This policy explains how we prepare, dispatch, track, and deliver orders placed through our website.

1. Order Processing

Orders are generally processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.

Orders are normally handled Monday through Friday, excluding public holidays.

During promotional events, holidays, or periods of unusually high order volume, processing may take longer than the standard timeframe.

2. Estimated Delivery Times

Once an order has been dispatched, estimated delivery times are generally:

• United States: 7–15 business days
• Canada: 8–18 business days
• United Kingdom: 7–15 business days
• European Union: 8–18 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–25 business days

These timeframes are estimates only and do not represent guaranteed delivery dates.

Actual delivery times can vary depending on the destination, carrier, customs procedures, local postal services, weather, holidays, seasonal demand, and other circumstances outside our reasonable control.

3. Shipping Costs

Available shipping methods and applicable fees will be displayed during checkout before you complete your purchase.

Shipping charges may vary based on the destination, product, order size, and delivery method selected.

Solven may occasionally provide free or discounted shipping promotions. Any applicable offer will be displayed at checkout or communicated as part of the relevant promotion.

4. Tracking Your Order

When tracking is available, tracking information will generally be sent to the email address provided during checkout.

After dispatch, tracking details may require several business days before they become active or begin showing movement.

A temporary lack of tracking updates does not necessarily mean that a package has been lost or stopped in transit.

5. Customs, Duties, and Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless explicitly stated otherwise during checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

Solven does not control customs authorities and cannot guarantee how long a shipment will remain under customs review.

6. Delivery Delays

We make reasonable efforts to meet the estimated delivery times, but delays can occur due to circumstances beyond our control.

Examples include:

• Customs processing;
• Carrier disruptions;
• Severe weather;
• Public holidays;
• Seasonal shipping volumes;
• Transportation interruptions;
• Incorrect or incomplete address information;
• Local delivery restrictions.

A delay caused by circumstances outside Solven's reasonable control does not automatically qualify an order for a refund.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your shipping details, please contact us as soon as possible. We will attempt to make corrections if the order has not yet been processed.

Once an order has been dispatched, changing the delivery address may no longer be possible.

Solven cannot guarantee delivery, replacement, or reimbursement when a package cannot be delivered because incorrect or incomplete information was provided by the customer.

8. Failed or Returned Deliveries

A package may be returned to the sender when delivery cannot be completed because of an incorrect address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient.

If your package is returned to us, please contact our support team to discuss the available options.

Additional shipping costs may apply if you request that the package be sent again.

9. Lost or Missing Packages

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may request your order number and tracking details so that we can investigate the shipment with the relevant carrier.

If the carrier confirms that a package has been lost, Solven will review the circumstances and determine an appropriate resolution in accordance with applicable law and our policies.

10. Damaged Packages

If your package arrives visibly damaged, we recommend taking photographs of the package and its contents before disposing of the packaging.

Please contact us with:

• Your order number;
• A description of the damage;
• Photos of the external packaging;
• Photos clearly showing the damaged product.

This information can help us investigate the matter and, when appropriate, work with the shipping carrier.

11. Multiple Shipments

In some situations, products from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If this occurs, you may receive multiple tracking numbers and the items may arrive at different times.

12. Contact Us

For questions regarding shipping, tracking, or delivery, please contact:

Email: support@solven.com

Please include your order number whenever possible so our support team can assist you more efficiently.

Solven

Thank you for choosing Solven. We appreciate your trust and patience while we work to deliver your order safely and efficiently.