Return and Exchange Policy

Last Updated: August 24, 2026

At Solven, we want you to be satisfied with your purchase. If you need to return an eligible item or request an exchange, the following policy explains the process and applicable conditions.

1. Return Period

Return requests should generally be submitted within 30 days of delivery.

Please contact our customer support team before sending anything back. We will provide the appropriate instructions and confirm whether your request is eligible.

Nothing in this policy is intended to limit consumer rights that cannot legally be excluded.

2. Conditions for Returns

Returned products should generally:

Be unused and in their original condition;
Include the original packaging when reasonably possible;
Include all accessories, parts, and components supplied with the order;
Include the order number or another valid proof of purchase.

Items damaged through misuse, improper handling, or avoidable wear may not qualify for a return, subject to applicable law.

3. Exchanges and Replacements

Solven may offer an exchange or replacement when:

An item arrives damaged;
A product has a defect;
The wrong product was shipped;
The product received is materially different from the item ordered.

Requests to exchange an item for a different size, color, model, or variation may also be considered when the requested alternative is available.

Please contact us before returning the product so we can determine the appropriate solution.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery.

Please provide:

Your order number;
A description of the issue;
Clear photographs of the product;
Photographs of the shipping packaging when applicable.

After reviewing the information, we may offer a replacement, exchange, or refund depending on the circumstances.

5. Products That May Be Excluded

Certain products may not be eligible for return or exchange where permitted by applicable law, including:

Personalized or customized products;
Digital or downloadable products;
Products that cannot reasonably be returned for health or hygiene reasons after being opened;
Items damaged through misuse or improper care;
Products returned after the applicable return period.

Additional restrictions may apply to specific products and may be communicated on the relevant product page or during checkout.

6. How to Request a Return

To initiate a return:

Contact Solven customer support.
Provide your order number and explain the reason for your request.
Submit photographs or other information if requested.
Wait for our team to provide the return instructions.
Package the item securely and follow the instructions provided.

Please do not send a return to an address that has not been authorized by our customer support team.

7. Return Shipping Costs

Unless otherwise required by applicable law, customers may be responsible for return shipping costs when returning an item because they changed their mind or no longer want the product.

When a return is necessary because Solven sent the wrong item or the product arrived damaged or defective, we will generally cover or reimburse reasonable return shipping costs where applicable.