Terms of Service

Last Updated: August 24, 2026

Welcome to Solven. These Terms of Service govern your access to and use of our website, online store, products, and related services. By accessing our website or placing an order, you agree to these Terms.

If you do not agree with these Terms, please discontinue use of the website.

1. Use of Our Website

You may use the Solven website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of our services.

You must not:

Use the website for fraudulent or unlawful activities;
Violate applicable laws or regulations;
Attempt to access restricted systems or areas without authorization;
Upload viruses, malware, or other harmful code;
Disrupt the operation or security of the website;
Infringe the rights of Solven or any third party.

2. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability are presented accurately.

However, minor differences between website images and physical products may occur due to screen settings, lighting conditions, photography, manufacturing variations, or product updates.

Solven reserves the right to correct errors and update product information, pricing, or availability at any time without prior notice.

3. Orders

When placing an order, you agree to provide accurate and complete information required for payment processing and delivery.

Submitting an order represents a request to purchase the selected products. Solven reserves the right to accept, decline, or cancel an order when appropriate.

Orders may be canceled or declined for reasons including:

Product availability issues;
Payment authorization failures;
Pricing or listing errors;
Suspected fraudulent or unauthorized activity;
Incorrect or incomplete information;
Legal or regulatory requirements.

If payment has already been collected for an order that Solven cancels, the applicable amount will be refunded.

4. Prices and Payments

Product prices are displayed in the applicable currency and may change without prior notice.

The total amount payable will be shown during checkout and may include applicable taxes, shipping charges, or other fees.

Payments are processed through third-party payment providers. By submitting payment information, you authorize the relevant payment provider to process the transaction associated with your purchase.

5. Shipping and Delivery

Delivery timeframes displayed on our website are estimates and should not be considered guaranteed delivery dates.

Orders may experience delays due to customs procedures, carrier disruptions, weather, public holidays, seasonal shipping volumes, transportation interruptions, or other circumstances outside our reasonable control.

For additional information, please review our Shipping Policy.

6. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are governed by our Refund Policy and Return and Exchange Policy.

Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded.

7. Intellectual Property

Unless otherwise stated, content available on the Solven website—including text, photographs, graphics, logos, designs, videos, product images, software, and page layouts—is owned by Solven or used with appropriate authorization.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written authorization, except where permitted by applicable law.

8. Third-Party Services

Solven may use independent third-party providers for services including:

Payment processing;
Shipping and fulfillment;
Website hosting;
Analytics;
Advertising;
Customer support.

These providers may operate under their own terms and privacy policies. Solven is not responsible for the independent practices or availability of third-party services except where liability cannot legally be excluded.

9. External Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and do not necessarily represent an endorsement by Solven.

We are not responsible for the content, security, availability, products, services, or privacy practices of external websites.

10. Website Disclaimer

To the fullest extent permitted by applicable law, the Solven website and its content are provided on an "as is" and "as available" basis.

Although we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that the website will always operate without interruptions, errors, or technical issues.

Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Solven will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, our website, products, or services.

Where liability may legally be limited, Solven's liability relating to a specific purchase will generally not exceed the amount paid for the product giving rise to the claim.

12. Privacy

Your use of the Solven website is also subject to our Privacy Policy, which explains how personal information may be collected, used, retained, and protected.

13. Changes to These Terms

Solven may update these Terms of Service from time to time to reflect changes to our business, website, services, or applicable legal requirements.

Any revised version will be published on this page with an updated "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the revised Terms to the extent permitted by applicable law.

14. Applicable Law

These Terms shall be interpreted in accordance with the laws applicable to Solven's operations, subject to any mandatory consumer protection provisions that apply to your purchase or place of residence.